For some, the allure of online shopping is never having to deal with a
pushy salesperson. The downside of avoiding a human is how
time-consuming it can be to search on your own. Try typing "car" or
"blender" or "snarky t-shirt" into Google and see how long it takes to
find precisely what you want. So it's not surprising when Envirosell,
which studies shoppers' behavior, reports that web surfers are 40
percent more likely to linger on sites with some sort of personalized
experience.
That's the trend that
iGuiders, based in Beachwood, is now riding.
"We started with the biggest problem," says Alexis Dankovich, director
of marketing, "which is that half of all [potential] web sales are lost
because people can't find what they're looking for." iGuiders software
in designed to head off the frustration by offering users a series of
choices that narrow down the options.
A demo for a faucet manufacturer, for example, begins broadly, asking
whether you want a one-handled or two-handled model. Then whether you
want a high arc or low arc. Then chrome, stainless steel or matte black
finish. And so on, right up to the option of buying immediately online
or finding the nearest showroom.
Guiders also captures every move shoppers make, so that online sellers
can see what grabs attention and what's usually ignored, or whether the
online buying process itself is helping or hurting. "Often times," says
Dankovich, "companies have no idea why customers make the choices they
make."
"Searching online is such an independent process," says CEO Jodi
Marchewitz, "but people still need expertise." She likens her company's
Guiders to librarians who can lead patrons through the bewildering
stacks to the books they really need.
The Northeast Ohio-based
Things Remembered
gift chain will begin testing a Guider on its web site next month.
iGuiders is also working currently with an athletic apparel site and "a
major healthcare organization," Marcewitz says.
Source: JumpStartInc.org
Writer: Frank W. Lewis